Return Information
Shop with complete confidence at Rebuild Masters where your satisfaction is always our number one priority. If you are not 100% satisfied with your purchase, return the item within 15 days for an exchange or refund. The vast majority of our products are easily returnable - some exclusions, restrictions, or charges may apply. See below for more details.
Return Period
- The items can be returned within 15 days of shipment.
- All return items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.
Return Procedure
- Before returning any item please email support@rebuildmasters.com to receive instructions and a Returned Goods Authorization (RGA) number. No returns will be accepted without an RGA number. Please have your order number and full contact information available, along with the reason for your return.
- Merchandise must be in new, unused, and resell able condition. Items must be shipped back in their original packaging with all included hardware, components, instructions, etc. We do not accept returns on installed, used, painted, drilled, bent, scratched, or altered merchandise.
- All returns must be shipped back in their original carton with the RGA number clearly marked on the outside of the box. Once the shipment is made, please email or call us with the tracking number.
- For your protection we suggest that returned merchandise be insured for the full purchase price when shipped.
- We do not reimburse any installation, removal, labor, towing or other incidental charges.
- Items returned without prior approval will not be accepted.
Refund Time
- Refunds will be credited within 3-5 days after we receive and inspect the returned product.
- All refunds are credited to the original payment method used for the order.
Restocking Fees
- If you wish to return an item that is not the result of an error, defect, or exchange, a 15% restocking fee will be deducted from your refund. There is no restocking fee if you are exchanging for a similar item.
- Restocking fees do not include return shipping costs.
Return Shipping Charges
- On rare occasions there may be an error with your order. If you received the wrong product due to an error by the manufacturer or our site, we would arrange for return shipping at no cost to you.
- If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay return shipping charges, including those for products with Free Shipping.
- Shipping charges will be reduced from your refund.
Exchanges
- Items returned in exchange for a different item are subject to the same terms and conditions as returned items, except for a waived restocking fee.
- If the item you are exchanging is priced differently than the item you are returning, your payment will be refunded or charged the price difference, including any applicable shipping fees.
- If you need a replacement item quickly, we will ship the replacement item before we've received the item you are returning. If the original item is not returned within 10 days we will charge you for the replacement item, plus applicable fees.
- The customer is responsible for all return shipping charges and applicable restocking fees.
Cancellations/Refused Delivery
- You may cancel your order free of charge at any time before shipping.
- If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees.